REVIEW 21 minutes

GoDaddy vs Inmotion Hosting 2019

Last updated: Author Scott Whatley

Today, we are going to be looking at GoDaddy vs Inmotion Hosting; which web host is better?

If you're planning on setting up a website, one of the most important decisions you'll have to make is a choice of a web host. This isn't a decision to take lightly, as your choice of web host can determine the success of your website more than the content you're providing or product you're selling. A bad web host choice can delete your website, load slowly, slow down traffic on your website, and cost so much money. So it is very important that you have the absolute best choice of a web host.

The web host market is very competitive, so there are a lot of web hosts to choose from. To be honest, most of these web hosts don't offer extremely terrible service— in fact, a lot offer just enough for the average user to get by. However, you aren't just interested in a fair deal, are you? You are interested in the best deal that you can possibly get. And how do you get the best deal? By comparison.

That is why today we are going to be looking at two highly rated web hosts. The first, GoDaddy, is something of a household name in the Web hosting community. With approximately 18.5 million customers and about 9 thousand employees, GoDaddy is no doubt one of the biggest and most popular web hosting companies in the world. It is one of the oldest too, founded in 1997.  But prestige doesn't always equal quality, and sometimes the most popular names can provide the most mediocre service. If you need a web host, you most certainly do not consider how popular your prospective service provider is. That is really none of your business. What you care about is the kind of quality that they provide, and whether it is the right value for money. So GoDaddy may be one of the biggest web hosts on the block, but when faced with other web hosts, how do they fare?

GoDaddy will be going up against Inmotion hosting. Compared to GoDaddy, Inmotion hosting is a small fry in terms of size. But in this business, you can really be up for a surprise as the biggest sometimes fail to meet up in terms of quality. Inmotion, though, isn't a terribly small hosting service as a comparison with GoDaddy hosting might imply. They've won many awards, including best business hosting award in 2011. So this is not a mismatch— in fact, it is a perfect match. These two hosting services will go head to head in different categories like price, uptime/downtime, security guarantee, speed, customer service, and the likes. We'll see the best they have to offer, the worst they have to offer, and everything in-between. We know that it can be a bit difficult to understand, especially if you're a newbie to the intricacies of web hosting services, the technical terms used to measure quality. So we'll break them all down for you and give you a complete verdict after each round.

The duels will go this way. The metric for measuring, be it speed or price, would be explained. The method of measuring would be explained, and then the results of the two web host companies would be examined.

However, it is important to note that on average, most web hosting services provided more or less the same service. Many times, the differences in quality, if they do exist at all, aren't discernible. What is discernible, though, is the value for money. So, while other rounds of comparison are important, special attention should be paid to price. It is most likely the feature that will determine the overall best web hosting service.

It is also important to note that some specifics (like average uptime and speed) are likely to change over time. For this comparison, though, the most recent figures will be used.

GoDaddy hosting Vs Inmotion hosting. Which hosting service is the best? Well, we'll certainly find out soon enough.

GoDaddy Hosting vs. Inmotion Hosting: Speed Comparison

We are going to start with speed. Speed, in this case, refers to how fast your site is loaded. Before we begin, what is the importance of speed? Why is it important to know the speed of a web host? This is because a website that loads slowly is likely to lose visitors over the long term. Sites that load slowly will definitely have lower conversion rates, and users will always prefer a faster website to a slower one. For example, if you're selling a product or producing content, and the website of your competition is faster than yours, you might lose customers to them. More importantly, Google's search algorithm is constructed in such a way that faster websites show up much higher after a search than a slower website. All in all, you don't want to have a slow web host. It never goes well.

One of the key indicators of the speed of a web host, apart from tests carried out by independent groups, is the kind of storage being used. Solid-state drives, for example, will always perform faster than the normal hard disk drives. However, SSDs with ray disk arrays and configurations are even faster. Ideally, a website shouldn't load slower than 3 seconds. Anything slower than this is regarded to be a colossal waste of money. The speed of a web host can be measured by submitting a web page hosted by the web host to WebPageTest and recording how long it takes to load. WebPageTest is an independent organization that uses very fast internet connection to measure the average speed of web hosts. The test typically runs about five times, and the median speed is collected.

So let's see what web host loads the fastest.

GoDaddy used to record a speed of about 2.36 secs on an average, however, the last sixteen months have seen a considerable change in GoDaddy's average speed. To be honest, it isn't something that anyone really saw coming, but GoDaddy now averages a remarkable speed of 517ms. Inmotion comes in a close second with 982ms. It is to be noted, though, that with higher traffic, both web hosts tend to become slower. In fact, we wouldn't recommend either of the two web hosts if you're expecting a huge amount of traffic on your website.

In the end, though, it could be better, but it also could be much worse.

The score is clear, GoDaddy is faster than Inmotion hosting. The gap might not seem extreme, it must be said, but a win is a win. And this is a win for GoDaddy hosting.

Uptime for GoDaddy and Inmotion

What is Uptime? Uptime literally translates to how long you can expect that your website will be up, accessible or reachable. If you're new to the world of website hosting, this might seem like a small deal to you. How difficult is it, you might say, to keep a website online? It really depends on the web host. Some web hosts are actually really excellent and can guarantee that your website will be up 99.99999% of the time, while some find it difficult to guarantee that. This metric is important to consider if you are concerned about the availability of your website and the reliability of your web host.

It is the basic job of a web host to keep a website online, so this is an important metric to measure when comparing web hosting services. Uptime is measured in terms of percentages, and the closer the uptime of a web host is to 100, the better. Most web hosts, like Inmotion and GoDaddy, have a “guaranteed” 99.9% uptime on their websites. But we don't need to take their word for it. With Pingdom, we can actually test whether this claim is true. Pingdom does this by requesting a page from the chosen web host every minute and reporting for each minute that the page is unavailable. It also reports when the page loads slower than 30 seconds, because let's face it, a page that takes more than 30 seconds to load is unusable. Pingdom performs this test from three servers worldwide and reports a problem if at least 2/3 of the servers do not respond.

So let's see what score these two companies get on this card.

Recently, if we discount the simply atrocious uptime rate of 81.79% in September 2018, Inmotion has performed well in terms of uptime. Their average uptime stands at 99.95% which isn't too bad. (It is important to note that uptime changes with periods, but the most recent scores of the last six months or so is usually a great indication of reliability).

GoDaddy, while not actually reaching the lofty heights of 99.99% as guaranteed on their website, have a respectable uptime of 99.97%. Considering that most downtimes are actually up to server repair and maintenance, this isn't actually a half bad score. Again, this is a case of it could be better, but it could also be much worse.

It appears that GoDaddy is on a roll, as it takes this round again. It is fine margins, but it is winning all the same.

GoDaddy vs. Inmotion Hosting: Customer Support

If you're a rookie, choosing a hosting service with efficient customer support is very important. If the customer support is efficient and helpful, you will be able to navigate whatever technical difficulties you may encounter without a lot of trouble.

There are some metrics that are downright difficult to compare and they are so for the same reasons it is hard to compare apples to oranges. Some of these metrics include usability, price, and the one we are currently attempting to compare, customer support. Or tech support as people choose to call it.

Tech support is difficult to compare because of a general lack of consensus and lack of data. It is rather impossible for the public to reach a consensus about the quality of tech support, and it rarely ever happens. This is because, no matter how unhelpful tech support is, chances are it has proven helpful to certain people. And even if one went through reviews, how would one be sure that the negative reviews aren't just a noisy minority? In any case, these are some of the obstacles present in measuring the quality of tech support. However, one important metric that can be used to gauge the quality of tech support is the availability of multiple channels. A web host company that has only one channel for contacting its tech support isn't likely to have top tier support. However, if there are up to three or four channels of contacting support, it shows that the web host company takes its customers seriously and this is usually an indication of quality customer service. The most important thing is to note whether a web host views customer support as an investment or a cost.

Let's start with GoDaddy. GoDaddy boasts of 24/7 channel that is always open. They have a live chat option, a phone option and an email option (replies are usually gotten within 24 hours). The internet is filled, mostly at least, with glowing reviews of GoDaddy's customer service. However, there are periods, like we've experienced, that it is rather impossible to get a hand on a live representative of GoDaddy to answer difficult questions. Also, there can be quite a delay in switching from rep to rep during sessions. It does help, it must be said, that GoDaddy manages an extensive knowledgebase that can help you solve whatever technical problems that might come up with your website. Although, it may be a bit difficult to search for the appropriate solution on the knowledge base.

Perhaps we are being a bit harsh, but GoDaddy can do better with their customer support infrastructure.

Inmotion like GoDaddy also offers a 24/7 customer support channel that is always open. You can contact them through phone, live chat or through email. Emails are replied promptly, and it doesn't take long to get connected to a member of the staff if you're going through the live channels. From personal experience, we've found their customer support representatives to be helpful and friendly, however, we are aware that we are just a small sample and it would be difficult to come to an accurate conclusion on the quality of customer support based on our experience alone.

Regardless of the difficulties present in comparing the customer support of both web hosts, a choice has to be made. We are going to go with Inmotion simply because of the fact that we found contacting a live rep to be easier than with GoDaddy.

Security for Inmotion Hosting vs. GoDaddy

You don't want to patronize a website that is not serious about security. It promises to be nothing but a nightmare. There are two main ways of measuring the security level of a web host, and they are backups and SSL certificates. In the event that your website gets hacked, or gets deleted, you want to be sure that you won't lose your entire database. In addition, even if your web host is secure, you'd want to know their policy considering security; whether they offer free backups or/and SSL certificates. SSL certificates are especially important because without them Google could warn visitors that your website is not safe.

Let's start with GoDaddy. First of all, unlike most web hosts, GoDaddy doesn't offer a free SSL certificate with its basic plan. In fact, most times you have to pay extra for an SSL certificate. And not only do you have to pay extra, but their prices are also, to say the least, extraordinary. Take a look.

63.99 per year for a single site (79.99/year renew)

159.99 per year for multiple sites (199.99/year renew)

$295.99 per year for all subdomains (369.99/year renew).

For a feature that most sites would throw in for free? This is most certainly an outrageous amount to pay, and speaking on this alone, we wouldn't advise anyone to pay. And, remarkably, it gets worse. Website security and backups aren't free with GoDaddy either. You'd have to pay an additional $5.59 per month for website security and $2.99 per month for backup. In addition to this, whether paid or not, GoDaddy doesn't provide DDoS protection on their shared hosting plans. What does this tell us about GoDaddy? Not very nice things. Website security with GoDaddy is a luxury that you have to pay heavily for, and that is a policy you wouldn't want to go along with.

Compared with GoDaddy, Inmotion comes out of this duel smelling like a rose. First off, Inmotion offers a free SSL certificate on every plan. Whether or not it is the cheapest or the most expensive, Inmotion has got your website secure. It also has an internal feature called Patchman which looks for vulnerabilities in your system and patches them up before hacks can happen. This is a very important tool to have, especially if you're running an e-commerce website. Inmotion also offers backup that is not only free but also automatic. You never have to worry about backing up your content because the system has your back up, literally— we think. Inmotion also provides DDoS protection, something that GoDaddy does not. Inmotion DDoS is built into their infrastructure and is provided by Corero, one of the biggest names in cybersecurity. Attacks are blocked in real-time while maintaining a strict non-interference policy with your customer traffic.

It couldn't be any clearer, in terms of security, Inmotion is miles ahead of GoDaddy. This is as clear a victory as any, and Inmotion takes this duel.

GoDaddy vs. Inmotion Hosting: Extra Features & Performance

There are some things that do not fall under any broad umbrella— some extra features, performance peculiarities and so on that cannot be compared. But would a comparison be complete without taking these things into consideration? We are going to look at the little (or big, for that matter) extras that both these web hosts offer.

Let's start with GoDaddy. GoDaddy has six plans; Shared, WordPress, Cloud, Reseller, VPS and Dedicated Servers (for this article we are focusing on the shared hosting plans because they are cheaper and more popular). GoDaddy has an inbuilt website builder for people who want a simple drag and drop user experience. If one-click installations are something that you fancy, GoDaddy has about 125 of the internet's most popular applications like WordPress, Joomla, and Drupal available. It also has developer-friendly tools, if you are interested in advanced level settings. GoDaddy provides cPanel, MySQL, CloudLinux, Python, and PHP. So there are a lot of options to choose from, whether you're a rookie or an internet savvy Codemaster. So for ease of use, GoDaddy scores high marks. It has features that make it easy for experts and beginners to use too.

It isn't all good, though. Most Web host services have a 30 days Money-back guarantee that is in theory supposed to be no questions asked. However, this isn't the same with GoDaddy. Their no questions asked policy can only be described as sketchy at best. To get your money back, you have to ask for a refund within 48 hours. That gives you only a two days trial period. This isn't very impressive. With annual plans, you get up to a month where you can ask for a refund. To get either of these refunds back, you have to phone in, where unsurprisingly you would be convinced to not ask for a refund. It is all a quite tedious affair, to be honest. What's more, they have this sketchy term in there service agreement;

“If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).”

Very sketchy, if you ask us.

In addition to this, migration is not free with GoDaddy and you will have to pay if you intend to migrate your site.

Let's see what extra features Inmotion has. Most people don't think very much of the free site builders that come with most web hosting plans. The reason is these builders, most times, are extremely restrictive and usually have terrible designs. Inmotion's free site builder, BoldGrid, is anything but that. It is a premium website builder built on top of WordPress. This means that the user gets to enjoy the full flexibility of WordPress without any of the mind-numbing complexities. Their drag and drop editor makes it very easy for beginners to build their websites with little or no coding knowledge beforehand. While other web hosts don't give you full ownership of a website you've built using their custom editor, this isn't the same with BoldGrid. With BoldGrid you get all the ownership rights.

Unlike other web hosts, Inmotion also throws in a year free domain into any plan that you purchase. The most important extra features of Inmotion, in our opinion, is the fact that they have a 90-day money-back guarantee— that is three times the guarantee that GoDaddy offers. That, in itself, is a big deal and it isn't something that you can find in many web hosting services. They also offer a free migration plan that allows you to transfer your website to their hosting service for no fee at all.

It's not all good either. Inmotion has a very annoying check out process. There are literally no indicators on what to do. They also have a habit of calling to confirm new users. Whether this is a security tactic or not remains to be seen, but we can confirm that it isn't a very efficient method of confirmation.

All in all, we suppose that this comparison would be a matter of taste. Perhaps there are some of the extra features of GoDaddy that tickle your fancy, and perhaps there are some of Inmotion that does the same. However, we can speak for ourselves when we say that Inmotion extra features, especially 90-day money-back guarantee and free migration offer seems to be the most helpful extra feature. For this reason, Inmotion takes the day yet again.

Pricing Comparison for Imotion Hosting vs. GoDaddy

Always follow the money.

This is perhaps the most important duel because even the most terrible service can be forgiven if the price is low enough. Knowing whether you're getting back the value for every cent you pay is important. And knowing whether you can get the same benefits at a lower price is also very important. Because why pay more for less when you could pay less?

Before we continue, though, it has to be said that it is not easy to compare prices. It is possible, but quite difficult because it is almost like comparing apples to oranges. No two web hosts have the same structure of plans, and there are usually a lot of discount codes that,  for the uninitiated, might hide the real price. So instead of comparing prices directly, we will be looking at the industry average and seeing whether the prices we will be looking at represent good value for money.

And seeing that the choice of a web host is a long term decision (most times anyway), it is important to make the best decision for your pocket. Both GoDaddy and Inmotion have a lot of hosting plans but for the sake of this article, we'll look at their shared hosting plans.

GoDaddy has four plans. The first and cheapest is the economy plan. If you pay for a year or two ahead, you can get it for about $2.99/month ($7.99 when you renew). With this plan, you get 1 website, an extraordinary 100Gb storage (most web hosts just give you 10Gb worth), unmetered bandwidth, free email and free domain. The second plan is the Deluxe plan and it comes with unlimited websites, unlimited storage and unlimited subdomains with all the features of the economy plan for $4.99/month ($10.99 when you renew) The next is the ultimate plan which packs ×2 the processing power of the deluxe package, a free SSL certificate for a year, free premium DNS, unlimited databases and all the other features of the deluxe plan. This plan costs about $5.99 per month ($16.99 when you renew). Their most expensive shared hosting plan is the maximum plan which comes with all the features of the ultimate plan, plus ×2 more power and memory (one wonders what times two the memory means here, seeing as it unlimited in the ultimate plan), ×2 the maximum site traffic and a free SSL certificate for the entire term of usage. All this is pegged at an amazing $12.99/month ($24.99/month when you renew).

Looking st their price structure, it is the deluxe plan that represents more value for money. The only downside is that you're going to have to pay for your SSL certificate on your own, and you get no backup. Are there better deals than this that represent a far better value for money? Yes. But does Inmotion hosting have better deals that represent far greater value for money? Let's find out.

Inmotion hosting has three basic shared hosting plans. Inmotion doesn't allow you to pay per month, so you have to pay for a year or more in advance. The first and cheapest plan called the launch plan goes for a whooping (especially when compared to GoDaddy's) $6.39/month. The plan comes with free domain, two websites, unlimited bandwidth, unlimited disk space, and free SSL. The second plan, which is the power plan goes for $8.49/month and comes with six websites, unlimited disk space, email and bandwidth, free domain, free marketing tools, free security suite, and free SSL. The most expensive plan which is the pro plan is priced at $14.7 per month and comes with free domain, unlimited websites, disk space, bandwidth, and email. It packs ×4 the performance capacity of the next best plan and has free marketing tools, a security suite, and an SSL certificate.

In our opinion, the best value for money is the Power plan. Although it might be a bit pricey, the fact that it comes with a free SSL package and automatic backup seals the deal for us.

So we look at the Deluxe plan and the Power plan, and we have to go with the power plan. It is cheaper, in the long run of course than the deluxe plan and it offers way more value. Inmotion wins this round for us

GoDaddy vs. Inmotion Hosting: Our Pick

GoDaddy is undoubtedly faster and has better uptime than Inmotion hosting. But it appears that is where it all ends. Inmotion matches GoDaddy toe to toe at usability, performance and extra features, beats them in customer service and has a better security infrastructure. To top it all up, Inmotion packs a better value for money than GoDaddy hosting. So there you have it, folks. In the matter of GoDaddy Vs Inmotion hosting, Inmotion clearly takes the day and we have the numbers to prove it.

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