There are more hosts than ever to choose between these days, and they’re definitely not all created equal. There are various tiers to hosting. There’s cheap, simple hosting that’s perfect for basic sites that don’t get a ton of visitors constantly. Then, there are hosting plans that are a step up, with better resources and more power that are able to handle more traffic.
There are dedicated servers for super popular sites, and everything in between, from hosting plans that cost a few bucks a month all the way into the thousands..
Some of these options are easy to setup use, while others offer more control and flexibility (at the cost of a higher learning curve.)
In this comparison, we’re going to be focusing on the stuff that makes the biggest difference between hosts, like their customer service, how easy it is to get setup, how fast your site will run on their servers, what plans they offer, and their overall value.
We’ll start by saying that both Namecheap and Siteground are viable options for shared hosting, but if you want to find out which one is the very best – keep reading.
Siteground vs Namecheap Hosting Plans
Let’s start by going over the plans that are offered by both hosts. They both offer a variety of shared, VPS, and dedicated servers at increasingly higher prices. We’re going to be focusing on their shared hosting plans since that’s the category where these two are most well-known.
When it comes to VPS and dedicated servers, there are other companies out there who specialize in those things and would make more suitable choices, but when it comes to affordable shared hosting, Siteground and Namecheap are both worth considering, so you can go with the one that suits your needs the best.
Siteground offers different tiers to choose from. If you only need to host one single website, the StartUp plan is a good choice. As your site gets more popular, you can easily upgrade to a plan that offers the additional resources that you require. We appreciate that Siteground gives you a rough idea how many visitors your site will be able to handle. As you notice more people going to your site, you can estimate which plan will be a better fit. Eventually, you might even outgrow the shared hosting tier and move up to a VPS, which Siteground also offers, and they’ll be happy to help you make the painless upgrade.
One of the notable differences here is that Namecheap’s cheapest plan supports 3 websites, whereas the cheapest plan on Siteground only supports 1 website. Namecheap offers more storage as well, and also has a Business SSD plan
Here’s a look at some other features and things that set these two apart from one another…
|Backups||Daily||Every few days|
|Free site migration||Yes||Yes|
|Cost of basic plan for 1st year||$47.40||$9.88|
|Cost of additional years||$47.40 - $119.40||$38.88|
|Money-back guarantee||30 days||14 days|
|Get SiteGround!||Visit NameCheap.com|
Things tilt in Siteground’s favor before we even continue with the full review (spoiler alert), but you’ll notice Namecheap’s basic plan is quite a bit cheaper. Both offer lower introductory prices that go up when it’s time to renew.
The difference is that Namecheap won’t let you lock in that price for more than a year, whereas Siteground will let you buy 3 years at the lower price. Namecheap also offers up more storage and allows you to host more sites on the account, but there’s a downside to this too. It means everyone else on the server is able to put more stress on it, too.
Remember, these are shared hosting servers, which means you’re sharing the resources of the server with plenty of other people. So, comparing specs is one thing, but actual real-world performance is another thing altogether. Make sure you keep reading, or skip ahead to the end of this post, to see which hosting company comes in first place overall.
Customer Service Comparison
Both of these hosts offer various ways to contact them for customer support, but Siteground takes it to the next level. With so many hosting companies selling such similar services, it’s the customer support that can set a brand apart from the competition. Stellar support is hard to come by in the shared hosting category, but keep reading to see which of these two companies comes out on top.
Siteground’s customer support is some of the best in the business. They seemingly invest a lot in having a great team, and you can call them up on the phone 24/7 in the event of any type of emergency.
Sometimes, when something is critically wrong with your business site for instance, and you’re losing money for every second that it’s down, you just don’t feel like waiting for a live chat or a support ticket, and it’s just easier to speak to somebody on the phone. When it’s not as urgent, or if you just prefer to write instead of calling, Siteground offers 24/7 live chat support, and also classic support tickets.
Siteground gets back to you very quick, and will work hard to resolve your issue. In most cases, the person you first connect with is totally capable of resolving the issue, so they aren’t bounding you around from support desk to support desk.
You don’t have to work your way up the ladder before finding someone who can actually help. They train their support staff very well, and take a lot of pride in offering excellent support.
They claim to Respond Instantly to live chats and phone calls, and have a first response to support tickets in 10 minutes or less.
Siteground overstaffs their shifts. Essentially, there are metrics that hosting companies look at to determine how many support staff they need at a time, on average. If a host is playing it pretty close, or even understaffing to save money, the quality of their service will suffer.
Even if they’re adequately staff, sometimes there’s an outage or another issue that triggers an above-average need for support, and that’s where a lot of companies run into trouble. They plan for the average, instead of for the worst. Due to over-staffing, Siteground is able to handle those busy periods a lot more effectively, and even during regular times it means that can help you more quickly, and aren’t as stressed out.
Namecheap was originally known for being a very popular place to register a domain name, so it only made sense for them to sell something like hosting that goes hand-in-hand with domains. Although they’re a great place to register domain names, when it comes to hosting it feels kind of like they sell it because it makes sense to do so, but that it’s not necessarily something they’re really elevated to the next level.
They’ve definitely been getting better, and Namecheap is a great company that’s done a lot over the years to support a free and open internet, but when it comes to support in particular, we’ve got to give the nod to Siteground.
Both companies have extensive resources on their websites to help with common issues, but we find Siteground’s easier to use, and the fact that they offer more options for support and overstaff their help desks gives them the nod in this category.
Which One Is Easier To Setup?
If you’re new to web hosting, it can all feel kind of overwhelming, so it makes a lot of sense to take into consideration which one will be easier to setup and use. Let’s use installing WordPress as an example. WordPress is a blogging platform, to put it simply (But it can do a lot more than just that.) WordPress is one of the most popular ways to build a site.
With Namecheap, they have something called Softaculous which is a wizard to make it easier to install tons of different content management systems and web applications, including WordPress. There are a few settings you could mess up and have to restart, but other than that, you’re good to go.
Siteground has their own custom WordPress installer, which is about as easy and straight forward as it could possibly be. Siteground also has Softaculous, so you can install WordPress through that if you prefer. Want to get a little more hands on and see how the sausage is made? They have a step-by-step guide to manually installing WordPress, and a variety of other software, on your new server that you can follow along with.
Which is Faster?
This is something that’s a little tricky to compare because both hosts have different data centers around the world. One location might be faster than another, depending on where your visitors are located. Also, it depends a lot on the specific sites you’re testing, how well they’re optimized, and so on. Rather than include one speed test from each cost and to treat that as conclusive (it’s not), we’ve gathered a handful of speed test results that other people have done and compiled them into the following table:
|Hosting Facts load time test||483ms||n/a|
|Code in WP (Loading time from US server)||0.90s||1.11s|
|WP Beginner load time test||649ms||n/a|
|WPDingo (2017 average load time for full site)||1.40s||1.70s|
|Down.com (Response time)||402 ms||n/a|
|Testmy.net (Average download speed)||n/a||4.3 Mbps|
|Visit SiteGround||Visit NameCheap.com|
Not all of these tests were performed on both boths by each of the places that ran the tests, however Siteground does test faster in the ones that did, and also shows solid times in the other tests that matter most.
In additional, both hosts offer SSD storage which means that your files can be accessed much more quickly, and can also have a noticeable impact on load times.
Final Thoughts: Which Host Is The Best?
Our Pick? SITEGROUND
All in all, Namecheap’s hosting is good, but Siteground’s is GREAT, so we’re giving the nod to SiteGround if you’re looking for an affordable shared hosting option.
Their support is excellent, their servers are relatively speedy and generally test faster than Namecheap’s servers do, their custom control panel is super simple to use but still offers up additional control for power users, and they offer up an exceptional overall value.
Both companies do a lot of good to give back to the community, and they both offer great introductory rates that renew at a higher price. All things considered, Namecheap hosting is still better than some of the other alternatives out there, but compared to Siteground, it is Siteground that takes the win when it comes to Namecheap VS Siteground.